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We use our 45 years of wide ranging hands-on experience with computers, networks, servers, workstations, routers, switches, broadcast technology, automation systems, audio switchers, satellite receivers, RDS, HD radio software, software development, broadcast programming, operations and technology management, building project planning and management, personnel management and supervision to make life around technology easier for our customers.
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RAM Technical Support is available to assist small businesses and personal users with computer and technology demands. We provide phone, on-line or on-site training, installation and support of computer equipment and leading software. We're also available on a monthly retainer to provide these services on a priority basis to small businesses. Because of our extensive background in IT, Facilities Management, Organization and Planning, we can provide consulting services for small businesses seeking to streamline their operations or improve their facilities. We can also develop custom software for all sorts of databases. Allow us to customize a retainer plan that suits your budget. Let's talk.
Sign up now for an appointment.
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If you or your company is in need of IT, Operations or Technological assistance please feel free to contact us at: appointment@ramtechsupport.com or call for additional information at 302-690-9984. We're looking forward to assessing your technical needs and providing you with superior technical support at an affordable* price.
For more information on rates, click here.
Access our secure payment page by clicking here.
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Customers usually have a computer, a printer and some sort of device connecting them
to the internet that must be setup and tested. This involves unpacking, connecting
cables, installing drivers and troubleshooting internet connectivity. Computer
is started, all windows updates are installed, security settings and software is checked
for updates and added where necessary, email is setup and tested and printer is sent a test page and the browser
of choice is loaded and tested to be certain we have access to the internet.
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Support calls usually involved system failures caused by problems with network connectivity,
virus or malware infections or hardware failures. A service call ascertains the problem
through an interview, troubleshooting and recommendations for repair. There is a minimum
charge for visits of under 30 minutes. See the rate schedule elsewhere on this page.
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We provide minimum 1-year contracts for priority IT services on a retainer basis with
special rates below our normal hourly rate in exchange for the 1-year commitment. Services include routine maintenance, setups, troubleshooting and
basic repairs and training on common programs and systems.
Even without a retainer program, you'll find our rates are
very affordable.
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Basic training on new PC or MAC computers & software
New users can benefit by learning the basics of their operating system and the common
software programs such as word processors, spreadsheets, email usage, web browsing
and printer usage and basic maintenance, such as how to change ink or toner cartridges
as an example.
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